Superhive Roadmap

No longer applicable

Discovery

Visually communicate to customers which downloads have been updated

This opportunity is focused on introducing some useful element(s) into the app which help customers understand which products/downloads have received updates.
Actually sending customers notifications is a separate concern. This is about visually showing customers who are logged in and want to know which products have updated files.
This will tie into our Product Versioning feature released in summer 2024.

Allow creators to run their own sales

Currently, creators cannot create their own "sale" or mark an individual product as "on sale", apart from tagging products as part of a site-wide sale. Creators could benefit from having more control over the marketing of their own products which includes being able to periodically run their own unique promotions.

Give creators refund control

Give individual creators the ability to process refunds with no admin intervention.

Saved replies for creator support

Creators often have to reply to customers with standard messages. These can be technical clarifying questions, escalations to admin support, addressing FAQs, redirecting customers to an off-platform resource, and more. Eventually, when creators can process refunds, pertinent replies may become a serious need.
We could introduce a feature enabling creators to save specific messages and then quickly access them from within the message editor, similar to how most help desk applications function.

Enable products to be sold as subscriptions

Allow creators to enable recurring payments for their products. Purchasing customers would be "subscribed" and continue to renew until they cancel. Access to downloads will be revoked when subscription is cancelled.

Allow creator sales table to be filtered by $

Creators would love to be able to more easily filter down their list of orders based on a number of criteria, but dollar value would be one of the most immediately valuable. In particular, this could allow them to easily exclude $0 sales from their view or to isolate only higher value orders.

Add "Downloads" tab to customer account area

Presently, our customer account area has five tabs:
Account
Orders
Wish List
Privacy Center
Preferences
Customers have requested the addition of a Downloads tab which would be a single view curating all of their downloadable files together. At this time, customers must go to Orders and then click on the downloads button in order to access their files. For customers with many different orders, this is extremely inefficient. One view listing all the files would be amazing.
The files would need to be presented in some kind of table arrangement with the necessary context like Product - File name - Order, etc. Other info like file size, creator, etc. would be helpful.
Big bonus points if the table were sortable by columns and filterable.

A valuable addition to our user system would be the ability to establish hierarchical relationships between accounts. These relationships would enable users to create teams.
The connection between users can range in its sophistication and we will want to scope out the initial base feature set carefully.
Once relationships are established, sharing of certain things becomes possible. Those things can include:
Purchased files
Billing
Invoices
User account info
User activity history
Those are just examples and others exist. We do not need all of these things initially and may never need some of them. When we start to scope this we'll identify which elements are the greatest need and break things apart.

Show creators how many subscribers they have

Right now, creators have zero way of knowing how many customers will receive their Creator Emails. We can provide them at the very least with a number.

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